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Coachella Valley Volkswagen

Great job thanks to Ralph for making the transition easy and also the delivery process

Salesman was great. Financing was quick and easy. Went over the car thoroughly Enjoyed the experience

Exceptional customer service. Ralph was very knowledgeable regarding the vehicles on car lot. Ralph made my purchase experience extremely easy and satisfying. 100 percent guaranteed that will recommend anyone and everyone looking to purchase a new or used vehicle. Looking forward to enjoying my truck for years to come!

Juan Valenzuela personalized assistance exceeded all my expectations. He went outside acknowledging our arrival and greeted us as we coming out of our car offering assistance for our visit. After test driving the SUV that we wanted he explained all the features/ details of the car patiently and skillfully. He also, introduce us to the owner, truly nice and heart warming people. Came back the next day to finalize the sale and there was Juan again waiting, opening doors and guided us through the process before turning us over to the finance person Rafael. Rafael was patient and very detailed when explaining. Fantastic service! After the transaction was complete, there was Juan again waiting patiently to guide us to our new SUV, asking if we wanted a another round of detailed tutoring on the features/ apps of the car. Genuinely caring a rare find employee! Also, i need to return my Rental car asking to leave my car first and will Uber back. He offered to go with me to the rental car and wait to settle my transaction so he can drive me back to VW and get my new car. This saved me time and extra expenses for Uber. Juan was simply the best- he went above and beyond!!! Thank you for the great service and kudos to the team!

I recently visited Coachella VW and leased a 2024 ID.4. When I walked into the dealership, I was greeted by Juan and Andres. They were very friendly and helpful. I've never owned or leased an EV before, so I had a million questions. They were super knowledgeable. After test driving the vehicle, I was very impressed. We began the negotiation process, and it was a very good experience. Juan called a couple of times after I took possession of the vehicle to make sure I was happy with it and to offer to answer any other questions I may have. This was definitely a very nice experience, and I would definitely consider doing business with Coachella VW in the future.

I’ve had the worst car-buying experience of my life with Coachella Valley Volkswagen, and I strongly advise anyone considering purchasing a vehicle from here to think twice. On November 9, 2024, I purchased a 2020 Hyundai Sonata Limited after receiving a text claiming the manager had a great deal for me. That “deal” turned out to be only about $200 off. From the moment I drove the car home, I noticed multiple issues starting November 10, 2024: problems with the vanity lights, sunroof, power steering, sensors, AC, and a broken front camera. I immediately contacted the salesperson, and an appointment was made to bring the car in. When I brought it in, they didn’t do any work, just looked at it and told me to come back. Frustrated, I noticed more problems, so I kept texting the salesperson. Another appointment was made, and once again, they just looked at the car and told me the front camera was broken and that they needed approval to order the part, which would take three weeks. They promised to call me when to come back, but they never did. I emailed the owner, Todd, who scheduled an appointment for me to drop off the car on December 5, 2024. I picked it up on December 14, 2024, only to find that absolutely no work had been done. To make matters worse, my car was returned dirtier than when I left it, with new scratches on the exterior and unknown spots on the interior seats. None of the original issues had been resolved. When I emailed Todd to express my concerns, he refused to acknowledge the problems or take responsibility for the damage. He even tried to manipulate the timeline to make it seem like I was lying, falsely claiming that I emailed him on December 16 and that I had the car in my possession for days. The email receipts clearly show I contacted him on December 14, the day I got the car back. During this time, the dealership experienced a power outage and refused to provide me with any paperwork confirming what, if anything, had been done to my car. My last conversation with Todd was on December 16, 2024, and since then, I’ve been trying to get an update on the front camera part they claimed to have ordered. When I finally got through to someone yesterday, they texted me saying the part still hasn’t arrived. When I called back to follow up, I couldn’t get a response, and now my calls go straight to voicemail. This dealership has wasted my time and money and treated me as though I were beneath them. They are not friendly, not professional, and clearly have no respect for their customers. My car has been nothing but a headache since I bought it, and they’ve done nothing to resolve the issues. Do NOT buy a car from Coachella Valley Volkswagen. Save yourself the stress, money, and frustration.

Excelent customer services and mr mike was very friendly. In general the people working there were very professional

My experience at Coachella valley Volkswagen was great from the beginning to the end I got all the help I was expecting great customer service thank you Juan Valenzuela for all your help.

The sales person (Ralph Alcantar) was very helpful I have purchased for him before when he worked in the imperial valley

Friendly costumer service, polite workers. Shuttle driver was courteous, agent was super helpful and I would recommend this dealership to all my friends and family.

Service and the help were really helpful and patient willing to help and made it really easy to understand and

Ralph is a fine salesman took good care of us, very informative, it's a nice dealership

We appreciated the all around caring customer service and attention to detail in meeting our needs.

Excellent, efficient service, very kind and accommodating. Next time I randomly decide to buy a car (and this happens often) will definitely be going to him again. Definitely recommending him to any of my friends looking for a car in the future.

Ralph Alcantar went above and beyond to help me acquire my new 2025 Jetta SE. He is very professional and truly cares for VW customers! He is excellent at what he does.

Best customer service ever , Ralph is the best sales man, Sales was really easy to be performed and vehicle was deliver to Calexico Ca , :) thanks

There might as well have been a red carpet! We went in not even looking to buy, but a quick window shop, and Ralph at Coachella Valley Volkswagen WOW’d us! His sales talent and intuition nailed our dream car. Actually, it was also the whole overall customer experience. From the Ralph’s personal sales touch, the owners, Phil & Corrine, taking time to speak with us to Ralpha in Finance working those magic numbers. We were hooked. Our VW Taos (new) was the icing on the cake. I had sworn to myself to never buy new again, but this team was extraordinary in customer care. In the end, my husband & I were so happy with our beautiful new car and joining the VW family! Kudos to them for making what I considered a dark side to being bright, shiny and new!

Found the value we were looking for, purchasing process needs to be a little quicker though!

Great service and knowledgeable sales person He spent a lot of time explaining the car and taught me all the things about the car

Always Like working with Ralph and vw always meeting our expectations great job guys thanks !!

Ralph Alcantar made my car-buying process easy. I purchased a 2024 Atlas SE with Technology. Ralph’s (very) friendly personality and professionalism made for a quick and pleasant experience. Ralph answered all my questions & has been extremely helpful even after the sale. The dealership had just the model I was interested in, eliminating the need for a car swap from another dealer. The dealership was clean & comfortable. The negotiation was painless and to my surprise they beat my offer, giving me a 0.9 APR & a fair out-the-door price. I would recommend Ralph Alcantar & Coachella Valley Volkswagen to friends & family. I would buy another vehicle from them in the future as well. A big “Thank you” to Ralph & the whole team at Coachella Valley Volkswagen! My wife & I love our new Atlas. Beautiful car!!

I arrived to this dealership with the intention of buying a golf GTI the salesperson was very professional. I asked if I could test drive the vehicle and the manager later came outside and informed me they did not allow any of his vehicles to be test driven mind you I gave him my license and everything required to test drive a vehicle the manager later came outside and stated that if I was serious in purchasing a vehicle I shouldn't have to test drive the car I could have easily bought two vehicles that day but just on his approach I decided to go to Subaru where I now drive a Subaru WRX and a Subaru outback best decision ever it's nothing personal towards the dealer but next time somebody comes up and asks to test drive a vehicle it might be because that person was considering buying and wanted to see how the vehicle drove hence the test drive.

Well yes I would recommend all my friends go to your dealership thank you all guys

Great for service. No nonsense. Not so keen in the sales team however. We agreed on a price over the phone, but when I arrived at the dealer a few hours later, they had raised the price like it had been baked with yeast in it.

We were very satisfied with service dept very helpfull and fair will go back if we need anything