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Coachella Valley Volkswagen

My experience at Coachella valley Volkswagen was great from the beginning to the end I got all the help I was expecting great customer service thank you Juan Valenzuela for all your help.

The sales person (Ralph Alcantar) was very helpful I have purchased for him before when he worked in the imperial valley

Friendly costumer service, polite workers. Shuttle driver was courteous, agent was super helpful and I would recommend this dealership to all my friends and family.

Service and the help were really helpful and patient willing to help and made it really easy to understand and

Ralph is a fine salesman took good care of us, very informative, it's a nice dealership

We appreciated the all around caring customer service and attention to detail in meeting our needs.

Excellent, efficient service, very kind and accommodating. Next time I randomly decide to buy a car (and this happens often) will definitely be going to him again. Definitely recommending him to any of my friends looking for a car in the future.

Ralph Alcantar went above and beyond to help me acquire my new 2025 Jetta SE. He is very professional and truly cares for VW customers! He is excellent at what he does.

Best customer service ever , Ralph is the best sales man, Sales was really easy to be performed and vehicle was deliver to Calexico Ca , :) thanks

There might as well have been a red carpet! We went in not even looking to buy, but a quick window shop, and Ralph at Coachella Valley Volkswagen WOW’d us! His sales talent and intuition nailed our dream car. Actually, it was also the whole overall customer experience. From the Ralph’s personal sales touch, the owners, Phil & Corrine, taking time to speak with us to Ralpha in Finance working those magic numbers. We were hooked. Our VW Taos (new) was the icing on the cake. I had sworn to myself to never buy new again, but this team was extraordinary in customer care. In the end, my husband & I were so happy with our beautiful new car and joining the VW family! Kudos to them for making what I considered a dark side to being bright, shiny and new!

Great service and knowledgeable sales person He spent a lot of time explaining the car and taught me all the things about the car

Always Like working with Ralph and vw always meeting our expectations great job guys thanks !!

Ralph Alcantar made my car-buying process easy. I purchased a 2024 Atlas SE with Technology. Ralph’s (very) friendly personality and professionalism made for a quick and pleasant experience. Ralph answered all my questions & has been extremely helpful even after the sale. The dealership had just the model I was interested in, eliminating the need for a car swap from another dealer. The dealership was clean & comfortable. The negotiation was painless and to my surprise they beat my offer, giving me a 0.9 APR & a fair out-the-door price. I would recommend Ralph Alcantar & Coachella Valley Volkswagen to friends & family. I would buy another vehicle from them in the future as well. A big “Thank you” to Ralph & the whole team at Coachella Valley Volkswagen! My wife & I love our new Atlas. Beautiful car!!

Well yes I would recommend all my friends go to your dealership thank you all guys

Great for service. No nonsense. Not so keen in the sales team however. We agreed on a price over the phone, but when I arrived at the dealer a few hours later, they had raised the price like it had been baked with yeast in it.

We were very satisfied with service dept very helpfull and fair will go back if we need anything

Coachella Valley under new ownership and management rocks👏🏼👍🏼! What a stark contrast!! I experienced a harrowing treatment only 2years ago, from sales agents to manager!! I had to come go back this time to trade in the car they SOLD me in 2022!! The new owners/management, Phil, sent me a text inviting me to come back and lovely Melissa in Sales, treated me an elderly, with respect and not "hoodwink" me again with a RAW deal I received from the old management! So keep up the great work CV I-10 Volkswagen!!!

Thank you to juan Valenzuela he was really helpful he gave a great service .awesome.

My experience with VW Coachella Valley was positive from start to finish. The staff was very communicative throughout the entire leasing process, keeping me informed every step of the way. I wasn’t sure if I would be able to afford my dream car, but the team worked out all the leasing details and were able to help get me into the ID.4 model I really wanted. When it was time to sign the papers, I truly appreciate the time they took to walk me through everything in detail and help me understand all of the terms and benefits prior to signing. They answered every question I had without hesitation. I would absolutely lease from them again in the future.

The staff were absolutely fantastic and more than willing to assist and there personalities reflect how they enjoy their jobs ! Keep up the great work !

Danny was awesome! Super easy to work with and got me exactly what I was looking for. Ali in finance was great too!

GREAT SERVICE!!!!! Daniel helped me so much, super patient and funny! He helped me so much throughout the process. I’m so happy with my new car! THANK YOU

Had a check engine light come enroute from Arizona to Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and stop at the nearest VW, which was Coachella Valley. Service advisor Jennifer took care of us. She was great and got my car in to be looked at around 130pm. The part that was the problem was in stock and Jennifer got two technicians on it to get my car fixed very quickly actually. I think it was a little over 2 hours which isn't bad for a last minute thing. I appreciate them getting it looked at and fixed in such a short time so my family and I could continue our trip. Thank you so much.

Fast, efficient, pleasant and so far well done. But, need a coffee dispenser with some nice Coachella Coffee in it!

I experienced the BEST customer service in the Service Department at Coachella Valley VW! I’ve brought my car in a few times and have always left feeling cared for but Nicole went above and beyond - helping me replace my windshield, connecting with my insurance broker and leaving me with a lasting impression. Nicole’s skill set with people could be useful in any industry and VW is lucky to have her. When you enter into a dealership, you never know what kind of service you’ll receive and I think Nicole is a great representative of ‘service’ - with a smile! I will feel so much more comfortable bringing my car in knowing that I’m in good hands. And I appreciated the ride from Sven - we had a nice conversation too about his love of cars. Thanks VW! Make sure to value those good hires!