Testimonios de Clientes

DealerRater logo
DealerRater Dec 20, 2023

The staff were absolutely fantastic and more than willing to assist and there personalities reflect how they enjoy their jobs ! Keep up the great work !

Ver en DealerRater

DealerRater logo
DealerRater Oct 29, 2023

Danny was awesome! Super easy to work with and got me exactly what I was looking for. Ali in finance was great too!

Ver en DealerRater

DealerRater logo
DealerRater Oct 17, 2023

GREAT SERVICE!!!!! Daniel helped me so much, super patient and funny! He helped me so much throughout the process. I’m so happy with my new car! THANK YOU

Ver en DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Had a check engine light come enroute from Arizona to Disneyland on 10/10/23. After stopping at an Autozone to see what their diagnostic machine would say what was wrong, I decided to continue on and stop at the nearest VW, which was Coachella Valley. Service advisor Jennifer took care of us. She was great and got my car in to be looked at around 130pm. The part that was the problem was in stock and Jennifer got two technicians on it to get my car fixed very quickly actually. I think it was a little over 2 hours which isn't bad ...

Ver en DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Fast, efficient, pleasant and so far well done. But, need a coffee dispenser with some nice Coachella Coffee in it!

Ver en DealerRater

DealerRater logo
DealerRater Oct 15, 2023

I experienced the BEST customer service in the Service Department at Coachella Valley VW! I’ve brought my car in a few times and have always left feeling cared for but Nicole went above and beyond - helping me replace my windshield, connecting with my insurance broker and leaving me with a lasting impression. Nicole’s skill set with people could be useful in any industry and VW is lucky to have her. When you enter into a dealership, you never know what kind of service you’ll receive and I think Nicole is a great representative of ‘service’ - ...

Ver en DealerRater

DealerRater logo
DealerRater Oct 15, 2023

We went early in the morning and we were promptly attended to by a friendly and professional service agent. The service did not take too long and we were able to get on with our day without any problems. We would recommend Coachella Valley Volkswagon Service Center to whoever asks.

Ver en DealerRater

DealerRater logo
DealerRater Oct 14, 2023

Great dealership to work with, very friendly and no nonsense. Would definitely recommend and buy here again. Daniel was great, and Phil and Todd(the dealership owners) honored an incorrect price that was mistakenly advertised on a 3rd party website.

Ver en DealerRater

DealerRater logo
DealerRater Oct 14, 2023

All I can say it is Amazing, great customer service! Will keep bringing my vehicle here as they know how to take care of customers.

Ver en DealerRater

DealerRater logo
DealerRater Oct 13, 2023

Always very helpful. Dealership clean and Jennifer listened to my concerns and addressed very professionally

Ver en DealerRater

DealerRater logo
DealerRater Oct 13, 2023

We had emergency service work required. We were beyond impressed with the professionalism, friendliness, speed of repairs and the price was less than was quoted. Would recommend 10/10

Ver en DealerRater

DealerRater logo
DealerRater Oct 11, 2023

Because it was going to take longer than what they originally thought they kindly let me have a loan car and kept me informed about the progress.

Ver en DealerRater

DealerRater logo
DealerRater Oct 9, 2023

I totally recommend this dealership! They are all the VERY best. Provided me with great customer service and made sure I was taken care of.

Ver en DealerRater

DealerRater logo
DealerRater Oct 8, 2023

Great people, super nice and helpful. Very knowledgeable and easy to deal with purchasing my vehicle

Ver en DealerRater

DealerRater logo
DealerRater Oct 5, 2023

Very pleasant everyone was friendly I would refer everyone to meet Adam and Juan. Thanks guys

Ver en DealerRater

DealerRater logo
DealerRater Oct 5, 2023

The customer service in your service department is much improved! Friendly and great communication! Well done!

Ver en DealerRater

DealerRater logo
DealerRater Oct 4, 2023

Muy buen servicio de parte Jennifer me ayudo completamente con le que nesesitaba muchas gracias por tu ayuda

Ver en DealerRater

DealerRater logo
DealerRater Oct 3, 2023

Jenny service department on her A game great customer service great communication! Definitely turns frowns upside down! Thank you so much for everything!

Ver en DealerRater

DealerRater logo
DealerRater Oct 3, 2023

Responsive to my time and needs. Professional. Location close to my area. Staff is friendly.

Ver en DealerRater

DealerRater logo
DealerRater Oct 3, 2023

Professional, good work, and keeping my VW in tip top shape is their goal AND they deliver!

Ver en DealerRater

DealerRater logo
DealerRater Sep 28, 2023

I just did a survey yesterday for you folks yesterday. Setting the clock is always a nice touch. Very nice lady who was new. Nice folks.

Ver en DealerRater

DealerRater logo
DealerRater Sep 26, 2023

Thank you for helping me find a new car. You were very personable and knowledgeable

Ver en DealerRater

DealerRater logo
DealerRater Sep 26, 2023

Thank you for helping me find my new car. It was a long process but worth it in the end

Ver en DealerRater

DealerRater logo
DealerRater Sep 25, 2023

Jennifer was personable, polite, and thorough. Other staff also friendly and helpful. Still a great dealership.

Ver en DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Nice staff and appreciate the ability to now utilize lift for times where your car is being serviced.

Ver en DealerRater

DealerRater logo
DealerRater Sep 20, 2023

Good service better than before friendly and fast service in and out fast and quick

Ver en DealerRater

DealerRater logo
DealerRater Sep 18, 2023

Great personal, friendly service. They were able to schedule my service on the day I requested.

Ver en DealerRater

DealerRater logo
DealerRater Sep 17, 2023

I had a great experience at Coachelle Valley VW. The service team was friendly and professional, they finished the service exactly when they predicted, and the price was fair. I was really pleased and will be glad to return in the future.

Ver en DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Much improved service since recent visits. Everything was prompt, communication was good and I appreciated the ride home.

Ver en DealerRater

DealerRater logo
DealerRater Sep 14, 2023

I always get good service at this dealership. They are courteous and very helpful in explaining what need to be serviced with my car.

Ver en DealerRater

DealerRater logo
DealerRater Sep 13, 2023

Kevin was wonderful! I was sick so he got me in and out so quick. i will definitely be back.

Ver en DealerRater

DealerRater logo
DealerRater Sep 10, 2023

Oscar was efficient and solve pretty quickly and fine the issues that appeared. After the deal was made he kept helping me.

Ver en DealerRater

DealerRater logo
DealerRater Sep 8, 2023

Great service, friendly and knowledgable team in customer service. Fast service and efficient too. Thank you!

Ver en DealerRater

DealerRater logo
DealerRater Sep 6, 2023

Professional and friendly, helped take care of the problem right away without an appointment. Thanjs

Ver en DealerRater

DealerRater logo
DealerRater Sep 5, 2023

Returning customer here! They helped me with every task I’ve had for years with quality and respect. I am very happy with their sales and service. Thanks again!

Ver en DealerRater

DealerRater logo
DealerRater Sep 5, 2023

Great service! Kevin kept me informed and had my car washed after service. Much appreciated!

Ver en DealerRater

DealerRater logo
DealerRater Sep 5, 2023

The best experience I had leasing a vehicle. Oscar was super helpful and I never felt pressured into leasing anything. The finance person, Ali made everything run smoothly and Radi the general manager was so welcoming! The whole team was great!

Ver en DealerRater

DealerRater logo
DealerRater Sep 3, 2023

Awesome customer service from Sales Agent to Manager Radi and finance Ali I will recommend to all my friend and family.

Ver en DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Radi (Manager), Oscar (Sales), and Ali (finance) provided the best service I have ever had at any car dealership -- period. I drove from Los Angeles to Coachella to meet with them and I would do it again. Came in for one iD Volkswagen and left with two! It was a great deal and we felt really well taken care of. Most places pressure customers or make things difficult, but I can honestly say I had a great experience. Highly recommend, and family friendly.

Ver en DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Thank you for going above and beyond to make sure we were not stranded on the side of the road.

Ver en DealerRater

DealerRater logo
DealerRater Sep 1, 2023

Jennifer was fantastic. Soo helpful. Made sure I was taken care of my car is now fantastic. Your staff is great. But again. Jennifer was unbelievable. I will always bring my car to this location. Thanks. So much!!!

Ver en DealerRater

DealerRater logo
DealerRater Aug 30, 2023

It was a very good experience working with Jennifer, Kevin and Aimee. and i would recommend this Dealership to all my family and friends.

Ver en DealerRater

DealerRater logo
DealerRater Aug 30, 2023

Jenny was kind, caring, and concerned with my car’s (and my) well-being. She was very considerate and professional.

Ver en DealerRater

DealerRater logo
DealerRater Aug 29, 2023

Kevin cooperated with my difficult schedule and gave me vip customer service. I was so pleased. I almost called to thank him again.

Ver en DealerRater

DealerRater logo
DealerRater Aug 28, 2023

Kevin is great listens to my needs and concerns I have with my vehicle every time.

Ver en DealerRater

DealerRater logo
DealerRater Aug 28, 2023

Jenny was awesome, She got me in right away. Took care of my problems & had me back in my car very quickly

Ver en DealerRater

DealerRater logo
DealerRater Aug 28, 2023

It took a very long time to get the electrical resolved. Kevin explained that, t would be difficult to find. He gave me a loaner and was so polite and respectful. It just. took a long time to get resolved. We had to wait for the inspector from the insurance for the transmission. That was not the dealerships fault but all in all it was a long journey.

Ver en DealerRater

DealerRater logo
DealerRater Aug 28, 2023

Kevin is wonderful and has the best customer service! Always consistent, caring, and involved! Thank you for always making the experience smooth!

Ver en DealerRater

DealerRater logo
DealerRater Aug 27, 2023

Oscar was amazing. He listened to our needs and worked extremely hard to make the purchase happen.

Ver en DealerRater

DealerRater logo
DealerRater Aug 27, 2023

Kevin has been very helpful over several visits. Sometimes when he isn't even the individual I'm interacting with. Always ready with a greeting and professional demeanor. Although I understand he encourages the sale, his honesty supersedes a desire to overlook the customer's needs. Management material 100%. It would be a waste to not promote sort of leadership potential. Thanks for everything.

Ver en DealerRater

DealerRater logo
DealerRater Aug 25, 2023

It's a very clean dealership, the employees are friendly they seem to work well with each other. They were inventive of me as a customer. The service employees did my oil change and without asking they went ahead and washed my car I was happily surprised it saved me a trip to the car wash.

Ver en DealerRater

DealerRater logo
DealerRater Aug 24, 2023

I had no intention of buying a new car until Sylvester called me one Friday and said he had my car of my dreams Golf R 20. I drove off the lot a very happy man! Then Slyvester called my wife the next day and sold her a 2024 Cross Sport! Then the following weekend my son purchased a Ram 15oo from David C. Not to mention my neighbor bought a new VW the same day I bought mine on Fridayl! Do we love VW and the service we get from the new ownership is fantastic! I will be a VW man ...

Ver en DealerRater

DealerRater logo
DealerRater Aug 24, 2023

Thanks again for all the help for my jetta.I will be back when i need the service again

Ver en DealerRater

DealerRater logo
DealerRater Aug 22, 2023

Excellent service and no pressure. And the product is wonderful!!!!! I will recommend this dealership to all

Ver en DealerRater

DealerRater logo
DealerRater Aug 22, 2023

Wonderful experience. The best customer service I’ve ever experienced. Everyone is so ready to help best of the best I will recommend to all my friends and family.

Ver en DealerRater

DealerRater logo
DealerRater Aug 21, 2023

Excellent hospitality and really Great customer service. What makes the difference for me is the lyft accommodations for pick up and drop off. That is a game changer for my selection of this dealership..

Ver en DealerRater

DealerRater logo
DealerRater Aug 21, 2023

I can't express enough how much I appreciate Kevin's commitment to making sure my Beetle was 100% fixed and ready to drive back to Phoenix. He dealt with my car's seemingly never-ending car issues for over a month, fielding new issues every week. He never made me or my car feel like a nuisance and instead patiently offered cost-effective solutions to each problem until finally my Beetle was ready to take home. I'm grateful that after a scary breakdown in the middle of the desert, I had Kevin in my corner to help me. Please give this ...

Ver en DealerRater

DealerRater logo
DealerRater Aug 19, 2023

Professional and personable. Very pleased with his assistance. Very happy with the service I receive

Ver en DealerRater

DealerRater logo
DealerRater Aug 19, 2023

I have had a good experience in VW Indio. Kevin and a young lady that I don’t remember her name are doing great job. But must of the times Kevin is the guy who is very helpful and professional.

Ver en DealerRater

DealerRater logo
DealerRater Aug 19, 2023

Great customer service! Jennifer was very communicative and made sure I was taken care of while I waited for my car. Thanks for everything!

Ver en DealerRater

DealerRater logo
DealerRater Aug 18, 2023

Kevin was super helpful. Made the repair process a breeze. I been coming here for 10+ years and Kevin is one of the most knowlegeable Techs.

Ver en DealerRater

DealerRater logo
DealerRater Aug 17, 2023

She was so helpful and went out of her way to make sure I not inconvenienced. She worked extremely hard to ensure I satisfied and to check my warranties

Ver en DealerRater

DealerRater logo
DealerRater Aug 17, 2023

I was able to go in and out quickly. Staff was very helpful and all my car concerns were resolved.

Ver en DealerRater

DealerRater logo
DealerRater Aug 17, 2023

Everyone in this establishment is the best. Specially the sales rep David, sales manager Rady . I’m thankful to everyone to make it so enjoyable to buy a car.

Ver en DealerRater

DealerRater logo
DealerRater Aug 15, 2023

Been taking my beetle to Volkswagen only for many years Kevin has been a great asset to your team just love him I was helpful considerate and really cares about you or me should I say great experience

Ver en DealerRater

DealerRater logo
DealerRater Aug 14, 2023

I was reluctant to use this dealership from past experiences,but they seem to have it turned it around. I highly recommend using Steve, Jennifer, and this dealership for service needs.

Ver en DealerRater

DealerRater logo
DealerRater Aug 13, 2023

I was really happy with the entire process. My time was valued and everyone was professional. Thank you!

Ver en DealerRater

DealerRater logo
DealerRater Aug 12, 2023

Staff was Very friendly. Helped me get the car I really wanted. Staff was knowledgeable on the cars the have.

Ver en DealerRater

DealerRater logo
DealerRater Aug 12, 2023

A very noticeable difference with the new ownership allowing the staff to do a great job and put the customer first instead of penny pinching to save money.

Ver en DealerRater

DealerRater logo
DealerRater Aug 11, 2023

I had a good experience talking to everyone I worked with, but was frustrated we couldn’t figure out the problem with my vehicle.

Ver en DealerRater

DealerRater logo
DealerRater Aug 11, 2023

Problem solved. I was relieved that the cost was not as much as I feared. Everyone was very polite & helpful.

Ver en DealerRater

DealerRater logo
DealerRater Aug 10, 2023

Professional, efficient great staff. Always available to meet our needs. Work always well done. Always feel welcome

Ver en DealerRater

DealerRater logo
DealerRater Aug 9, 2023

Jen is great, always on point, and an extreme professional. Highly recommend her and will always request working with her.

Ver en DealerRater

DealerRater logo
DealerRater Aug 9, 2023

Aimee Gutierrez is the best. She helped me getting my car fixed. She was very friendly and knowledgeable. She did my paperwork and she stayed in contact wthme. I felt that she was looking out for me. Which is rare because I usually feel i'm getting ripped off by mechanics. Aimee deserves a medal or a raise.

Ver en DealerRater

DealerRater logo
DealerRater Aug 8, 2023

There is bottle water available in the waiting room, however the TV did not work and there was no coffee available or popcorn.

Ver en DealerRater

DealerRater logo
DealerRater Aug 8, 2023

Kevin was very knowledgeable and helpful!He is definitely an asset to the company. I will be back.

Ver en DealerRater

DealerRater logo
DealerRater Aug 6, 2023

Great service department. Cashier, service, tech, and other service tech were all three perfect. Love these guys.

Ver en DealerRater

DealerRater logo
DealerRater Aug 5, 2023

NA no reply needed here but thank you so much for offering a space to do so.

Ver en DealerRater

DealerRater logo
DealerRater Aug 5, 2023

He was very helpful and respectful. Provided a great service and make us feel appreciated

Ver en DealerRater

DealerRater logo
DealerRater Aug 4, 2023

My experience was superior from the time i arrived for my appointment until the time I picked up my car. Jennifer Valancia is a superstar - great customer service with a smile. I was offered a ride to and from my employment which made my experience even better. I was asked several times by the service staff if there was anything they can do to help me. I would say over the many years and dealerships i have been to this was the best .

Ver en DealerRater

DealerRater logo
DealerRater Aug 4, 2023

Kevin Romano is the reason I continue to take my Jetta to this dealership for service. He is so patient, explains & advises me. Kevin is extremely helpful and goes out of his way to help me & makes sure my Jetta's and my needs are met. Kevin is an excellent asset to VW Services Department. I am extremely grateful to Kevin.

Ver en DealerRater

DealerRater logo
DealerRater Aug 3, 2023

I have bought 2 VW's from this dealership & have had excellent service every time I walk in the door!

Ver en DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Nice and friendly she seemed to have knowledge regards cars and her job not a friendly w@iting area in that location

Ver en DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Jennifer hizo un excelente trabajo. Me asistió en todo lo que necesite, ella les puede ayudar muy bien en español

Ver en DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Everyone was very professional in handling all of our needs. Daniel showed professionalism and compassion.

Ver en DealerRater

DealerRater logo
DealerRater Jul 29, 2023

I experienced great service, and an accommodating staff on both my visits to have warranty work done on my car.

Ver en DealerRater

DealerRater logo
DealerRater Jul 28, 2023

Buen servicio atención y eficaz gracias por su servicio la persona que me atendió fue muy agradable y me aclaró todas mis dudas además que ocupaba algunos documentos fue muy eficaz de verdad de verdad muy agradecida con ella y con él dealer

Ver en DealerRater

DealerRater logo
DealerRater Jul 28, 2023

Super great to work with. Very patient and good at explaining what needed to be done.

Ver en DealerRater

DealerRater logo
DealerRater Jul 25, 2023

So far the customer-centric focus seems to have stopped after the car was purchased... The sales process was good but very slow. The Service Department, however, is fabulous!

Ver en DealerRater

DealerRater logo
DealerRater Jul 25, 2023

Great service by Jenifer. After I left, noticed that my right windshield wiper fluid was not dispensing water.

Ver en DealerRater


Déjanos saber tu opinión